Welcome to Meridian Office Furniture
0333 3448 774

Delivery, returns and installation services

Delivery

We deliver to UK addresses only. Delivery is free of charge to the UK mainland.

Please note that charges may apply for delivery to Northern Ireland and non-mainland UK. Please call us on 0333 3448 774 or email us at  info@meridianofficefurniture.co.uk for a delivery quotation - prior to placing your order.

The lead time for delivery is stated on each individual product page of this website. If your order is for a stock product then delivery will usually be made within 10 working days. If your selection is non stock then timescales will vary depending on the product. We will contact you to confirm your delivery date as soon as your order has been received and processed.

If you are ordering more than one product, delivery may take place from several locations and items may not arrive at the same time. If we are installing your products for you, all items will be delivered and installed at the same time.

Delivery will be made via a tailgate vehicle, and items will be offloaded into a local ground floor entrance, assuming that parking is available with clear and level access. Alternative arrangements can be made by contacting us prior to placing your order.

View our Terms & Conditions for more information.

 

Installation                        

If you would like a quotation for our installation service, please contact us. We will need a few details from you regarding floor level, location, access, and parking availability in order to provide a quotation.

Our installation service is carried out by our fully trained crews and will include clearance of all packaging materials. All furniture will be fully adjusted and leveled.

Installations are normally carried out during normal working hours and in a single phase. We can however, install outside of normal working hours, or in phases, depending on your requirements.

For installations above ground-floor level, we will require access to, and continuous use of, a lift, if available, for the full duration of the installation.

Installation may affect delivery times depending upon the availability of fitting crews.

View our Terms & Conditions for more information.

 

Cancellation and returns

If your order does not meet your requirements, we offer a full refund, providing you return your order within 14 days of the date of delivery. All returns requests should be made by email to: info@meridianofficefurniture.co.uk. We will not accept returns without prior authorisation.

Once authorised, we will arrange collection. You will be required to pay the collection charge from our courier, which will vary depending on size, weight and your location.  The charge for the collection will be deducted from the refund that is due to you. 

Goods must be returned unused, in their original packaging and be in re-saleable condition.

Please note: specially ordered and made-to-order products may incur a cancellation fee and cannot be returned unless they are faulty or not as described.

View our Terms & Conditions for more information. 

 

Damaged goods

On receipt of your order, we ask that you inspect the goods and notify us within 48 hours of any damage at info@meridianofficefurniture.co.uk.  Any visible damage to the packaging should be noted on the delivery ticket.  In the event that goods that are clearly damaged you should not accept the delivery. We may ask for a photograph of the damage so we can assess the best course of action.

Where damage has occurred we will repair or provide a replacement. If this is not possible, we will arrange collection and provide a full refund. Goods must be returned in the original packing.

View our Terms & Conditions for more information.