Welcome to Meridian Office Furniture
0333 3448 774

FAQs

These are our answers to your most frequently asked questions, but if there's anything else you'd like to know, just contact us via our online chat or email. We're here to help.

Q: How do I order?

A: You can order through our website or by telephone, whichever you prefer. If you are ordering online and require assistance, please use our online chat facility or give us a call on 0333 3448 774 (Mon to Fri, 8.30am-5.30pm).

Q: VAT – is it included?

A: All prices on our website are shown inclusive and exclusive of VAT. When you add an item to your basket, the price shown excludes VAT. At the checkout stage VAT will be added to your order at the current rate of 20%.

Q: What stock do you hold?

A: We offer a very extensive range of office furniture – from office chairs and desks, to filing cabinets and reception furniture – from a variety of manufacturers. If you are looking for a particular item which appears not to be in stock, we may still be able to order it for you.

Similarly, if you have a specific requirement based on a previous order, we will be able to look up your records and advise if a range is still available, or suggest an alternative.

Q: What if I can’t see what I want?

A: We offer a very extensive range of office furniture – from office chairs and desks, to filing cabinets and reception furniture – from a variety of manufacturers. If you are looking for a particular item which appears not to be in stock, we may still be able to order it for you.

Similarly, if you have a specific requirement based on a previous order, we will be able to look up your records and advise if a range is still available, or suggest an alternative.

Q: What guarantees do you offer?

A: Our office furniture products carry a 5-year guarantee. If there is any exception to this then it will be clearly stated in the product description on this website.

The guarantee for office seating with 24-hour use is generally limited to 12 months, although some ranges are designed for this purpose.

Guarantees are of course offered on the basis of proper use and maintenance. Please see our Terms & Conditions for further details.

Q: How do I pay?

A: We offer a number of payment options. You can opt to pay by credit or debit card - we accept Mastercard, Visa, Visa Delta, Maestro and Electron Visa – by PayPal or by cheque.

If you wish to pay by BACS then please contact us for our bank details. If you are an existing customer with an account facility your payment details will be retained by us.

Q: What delivery service do you offer?

A: We deliver to UK addresses only. We offer free delivery for all UK mainland addresses. If you live in Northern Ireland or non-mainland UK, please contact us for a delivery quote prior to placing your order.

If your order is for stock product, delivery will be made within 10 working days. If your selection is non stock, then the delivery time will vary depending on the product. The lead time for delivery is stated on each product page. We will contact you to confirm your delivery date once your order has been received and processed.

Product may be stored in different locations, and so may not arrive at the same time. However, if we are installing for you we will collate your order and deliver in one batch.

Delivery is made to a ground floor entrance unless we have agreed otherwise or you have chosen to use our installation service. View our Terms & Conditions for more detail.

Q: What assembly is involved?

A: This depends on the products ordered. Most products are supplied flat packed and so will need assembly, for which instructions are provided. Other products will be supplied pre-assembled.

Many of our office furniture ranges offer the option of ‘self build’ or assembled. You can choose your preference when placing your order.

If your item needs to be assembled, no specialist tools will be required. For office chairs, assembly may be required for the base, arms, back and any gas lift components. While office desks may need the leg frames connecting and cable trays attaching.

Please bear in mind that if you purchase a pre-assembled cupboard, you must ensure there is sufficient access into rooms to be able to move it in – so beware if you have narrow and winding staircases! Please contact us if you believe this is an issue and we can advise.

Q: Will you install?

A: Yes, we offer an installation service. We’ll just need you to contact us with a few details – such as location, access, floor level etc – and then we can provide a quotation.

Our fully trained crews will install, assemble, adjust and level all furniture, as well as clear away all packaging.

Installations are usually carried out during working hours, but we can also install outside of office hours if you prefer.

Q: Do you offer a space planning service?

A: Yes, we also offer a space planning service and can do this in one of two ways. We can either visit you to take your brief and survey your space. We will then submit our proposals and quotation.

Alternatively, if you have plans already in PDF or AutoCAD form, you can email them over to us and, once we know what you are looking to achieve, we will provide our suggestions as to the best use of your space.

Our space planning service is provided free of charge, with no obligation (view our Terms & Conditions for further information).

If you also require office alterations or fit-out, such as partitioning work, then we would work with you alongside our sister company, Meridian Interiors.

Q: Can I return goods?

A: We hope you won’t need to make a return, but in the event that you do, just email us at info@meridianofficefurniture.co.uk within 14 days of receipt of the goods. You must contact us to notify us of a return, as we do not accept returns without prior authorisation.

We will then arrange courier collection for you. Please note that you will be liable for the collection cost of any returns, and this charge will be deducted from the refund that is due to you. All goods must be unused and in their original packaging. Once we have received and checked the item, we will issue a refund.

Specially ordered goods cannot be returned unless damaged or faulty. View our Terms & Conditions for further information.

Q: What if the furniture is damaged?

A: In the event of damage you should notify us within 48 hours by email to info@meridianofficefurniture.co.uk.

If damage is evident upon delivery then please do not accept the delivery. If damage is visible on packaging then make a note of this on the delivery ticket.

We will replace damaged elements or make a repair as quickly as we can and will contact you to discuss and agree the best course of action. View our Terms & Conditions for further information. 

Q: What if I have a complaint?

A: Complaints are rare but if you have any issues with our products or service then please contact us on: 0333 3448 774 or by email at: info@meridianofficefurniture.co.uk.

All complaints will be fully investigated and resolved as quickly as we can – we don’t like unhappy customers!

Q: How do you protect my privacy?

A: We take your privacy seriously and refer you to our Privacy Policy.

We do not share any of your information outside of our group companies. All credit card transactions are undertaken securely by Sagepay's Payment Gateway and we do not store your card details.

Q: What is your environmental policy?

A: We are conscious about our impact on the environment and do our best to source product from like-minded companies. We understand our operations and those of our suppliers impact both locally and globally and we believe that by offering quality and durability the impact is lessened over the life of the product. Our commitment is:

To employ honest and ethical business practices.

To comply with relevant legal and regulatory requirements using best practice where possible.

To set objectives to improve our environmental performance, including sustainable sourcing, ethical supply chains, carbon management and preventing pollution.

Pursuit of recognised environmental standards amongst our suppliers.

To monitor and improve our performance and train our staff on our process and goals.

If you have any questions regarding our business and its' impact on the environment, then please contact us.