Welcome to Meridian Office Furniture for all your office furniture needs

Terms and Conditions

This website meridianofficefurniture.co.uk (the ‘Website’) is owned and operated by Meridian Office Group Limited, trading as Meridian Office Furniture. Meridian Office Group Limited is a company registered in England and Wales with company registration number 04740600 whose registered office is Lancaster House, 87 Yarmouth Road, Norwich, Norfolk, NR7 0HF.

You can contact us by telephoning our sales team on 0333 3448 774, or by emailing us at [email protected]. Our registered VAT number is 807030566.

By accessing the Website you are agreeing to the following terms which, with our Privacy Policy, set out the terms of our relationship. Click Here to see our Privacy Policy.

  1. Definitions
    • The terms ‘Meridian Office Furniture’, ‘us’, ‘we’ or ‘Seller’ refer to Meridian Office Group Limited, trading as Meridian Office Furniture, as owners and operators of the Website.
    • The terms ‘you’ or ‘Buyer’ refer to the individual, firm or company who buys or agrees to buy the Goods from us.
    • The term ‘Consumer’ means an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession. For the avoidance of doubt ‘business’ includes the activities of any government department or local or public authority or charity.
    • The term ‘Contract’ means the contract between us, as the Seller, and you, as the Buyer, for the sale and purchase of Goods and Services subject to these Terms.
    • The term ‘Goods’ shall mean the products you as the Buyer agree to buy from us as the Seller.
    • The term ‘Services’ shall mean the Installation Services that we are providing to you following your acceptance of our quotation in accordance with clause 7.
    • The term ‘Terms’ shall mean the terms and conditions set out in this document.
    • The term ‘writing’ or ‘written’ shall include emails.
    • The term ‘Working Day’ shall mean a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
    • The term ‘Working Hours’ shall mean the period from 9.00 am to 5.00 pm on any Working Day.
  2. Use of the Website
    1. The Website is the property of the Seller, all rights reserved.
    2. You may not use the Website for any commercial purpose and redistribution or reproduction of part or all content is prohibited other than the printing or downloading of extracts for your personal use.
    3. Content may be distributed to a third party providing we are named as the source of the material.
    4. Access to the Website is permitted on a temporary basis. You accept that we may withdraw or amend the Website or the Goods listed on the Website without notice to you. If we amend the Website or the listed Goods, any amendment will be subject to these Buyer Conditions. We will not be liable to you for any reason if the Website and/or ability to order Goods are unavailable or inaccessible to you at any time or for any period.
    5. We (or a third party appointed by us) may be required to carry out maintenance on the Website from time to time. Whilst we will try to notify you of any upcoming maintenance where possible, we may carry out emergency maintenance on the Website without notice to you. We shall not be liable for any loss or damage suffered as a result of any maintenance or work on the Website.
    6. You may register for an account on the Website. If you are registering as a consumer or purchasing Goods on the Website, we will require you to provide certain personal data including your first name, your delivery and billing addresses and an e-mail address which you access regularly. All information provided by you to us must be truthful, accurate and complete. You must correct or update any personal information as soon as practicable if it changes. We reserve the right at any time and at our sole discretion to reject any registration or to suspend or remove any registration for an account on the Website. We will not be required to give reasons for such.
    7. Unless we otherwise consent in writing, you may not register more than one account on the Website.
    8. You acknowledge that you may be required to set a password for your account, or we may assign to you a user identification code. Any password, user identification code, or other security information must be treated by you as confidential. You must not disclose such information to any third party. We at all times reserve the right to disable any user information code or password (whether chosen by you or us). You acknowledge and agree that you are responsible for all consequences arising from the use or misuse of your account, password and/or user identification code. In particular, you acknowledge and agree that instructions and actions transmitted on the Website via your account will be deemed to have originated from you if your account details have been utilised.
    9. We take no responsibility for any losses or damage which may arise from your failure to keep your account details for the Website secure.
    10. You acknowledge that information transmitted via the internet is not completely secure and we cannot guarantee that any communication by electronic means will reach its intended destination on time (or at all).
    11. Whilst we use our best efforts to keep the information on our Website up to date, it is for information only.
    12. We reserve the right to withdraw any Goods from the Website at any time and not be liable to anyone for doing so.
    13. We reserve the right to periodically update prices, which cannot be guaranteed for any period of time. We will make every effort to ensure prices are correct at the point you place an order.
  3. Ordering Goods
    1. All orders for Goods are deemed to be an offer from the Buyer and are subject to acceptance by the Seller. We may choose not to accept an order for any reason.
    2. These Terms will become binding on you and us when we issue you with written acceptance of an order, at which point the Contract will come into existence.
    3. All Goods are subject to availability. If we cannot provide them you will be notified and given the option of an alternative or you may cancel the order for the unavailable Goods and receive a full refund for such Goods that have been paid for but not received.
    4. If we cannot provide the Goods within the stated lead time you will be notified and given the option of waiting until delivery can be completed or you may cancel the order and receive a full refund.
    5. We will endeavour to acknowledge your order by email within 2 to 3 Working Days including details, description and price of the Goods ordered.
  4. Price & Payment
    1. The prices for the Goods are as stipulated on the Website. All prices are exclusive of VAT.
    2. We take all reasonable care to ensure the information on our Website is correct. In the event of a pricing error when an order is received, you will be notified and given the option to proceed at the correct price or cancel the order (or the affected part of it) and any monies taken will be refunded.
    3. We take payment at the point of order and accept the following cards: Mastercard, Visa, Visa Delta, Maestro, Amex and Electron Visa. We also accept payment by PayPal.
    4. Payment must be made in full before the Goods are dispatched.
    5. Ownership of the Goods shall pass to the Buyer upon delivery provided that payment has been made in full in advance.
    6. Where you have requested and we have accepted a quotation for Installation Services in accordance with clause 7, the additional costs will be set out in the order and paid for at the same time as the price for the Goods is paid.
  5. Descriptions and Data

    Our descriptions on the Website, whilst given in good faith, are subject to alteration by us without notice. In particular dimensions and any weights are approximate only. Materials and textures are an approximation and can vary when viewed on different computer equipment. The images of the Goods on our Website and in any catalogue or brochure are for illustrative purposes only. Although we have made every effort to display the colours accurately we cannot guarantee that the printed pictures accurately reflect the colour of the Goods. Your Goods may vary slightly from those images. If you are unsure please contact us for samples and fabric swatches before placing your order. We may make minor changes to the Goods as shown on the Website to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements.

  6. Delivery
    1. We deliver to the UK mainland and Northern Ireland only and reserve the right to refuse any orders that specify a delivery location outside this area.
    2. Our delivery charges are as follows:
      • Free delivery on all orders within the UK mainland.
      • Additional delivery charges may apply for delivery to Northern Ireland and non-mainland UK. Please call us on 0333 3448 774 or email us at [email protected] for a delivery quotation prior to completing your order.
    3. If your order is for Goods which are in stock at the date of your order then delivery will usually be made within 10 working days.
    4. If your order is for Goods which are not in stock at the date of your order, or for Goods which we do not ordinarily keep in stock, then timescales for delivery shall vary depending on the Goods ordered.
    5. The estimated delivery time is stated on the relevant page of the Website for each product. We will confirm expected delivery dates once your order has been accepted and will notify you of any changes in the expected delivery date.
    6. We will use all reasonable endeavors to meet the expected delivery date communicated to you in accordance with this clause 6, but the time of delivery shall not be of the essence for the purposes of the Contract and we will not be liable for any losses, costs, expenses or damages incurred by the Buyer or any third party arising directly or indirectly from any failure or delay in meeting our stated expected delivery date.
    7. If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to inform you of this delay and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by such event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received.
    8. Delivery will be made to the Buyer’s address as specified in the order or as otherwise agreed in advance of the delivery date and you should make all arrangements to accept the delivery. You will be responsible for providing the correct delivery address.
    9. If delivery is attempted but nobody is available to take delivery we will provide you with an opportunity to rearrange the delivery or collect the Goods from us. If no redelivery is arranged and the Goods are not collected from the location notified to you, we will attempt to contact you for further instructions in relation to the Goods. We reserve the right to pass on storage and delivery costs incurred in relation to failed deliveries.
    10. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection of the Goods, we may end the Contract.
    11. If ordering more than one product, delivery of the Goods may take place from several locations and items may not arrive at the same time. If we have agreed to provide Installation Services, all the Goods will be delivered and installed at the same time where it is possible to do so.
    12. Delivery is made either kerbside or using a tailgate vehicle dependent upon the Goods being delivered (we will advise at the time of order which is applicable). Therefore, it is your responsibility to ensure that parking will be available at the time of delivery with clear and level access.
    13. Responsibility for the Goods will pass to you from the time they are successfully delivered to the address you provided within your order or any such alternative address as agreed in writing thereafter.
  7. Installation
    1. We offer an installation service for orders of large quantities of Goods, or individual Goods which are over a certain weight as specified by us (“Installation Services”). If you would like a quotation for our Installation Services, please contact us on 0333 3448 774. In order to provide the quotation we will require further details such as floor level, location, access, and parking availability.
    2. Our Installation Services are carried out by our fully trained crews and such services will include clearance of all packaging materials and all furniture will be fully adjusted and leveled.
    3. Installation Services are normally carried out during Working Hours and in a single phase. We can however, provide Installation Services outside of Working Hours or in multiple phases depending on your requirements.
    4. Where the Installation Services are to be provided above ground floor level, we will require access to and continuous use of a lift, if one is available, for the full duration of the installation.
    5. If you have requested Installation Services, this may affect delivery times depending upon availability of fitting crews.
    6. You are responsible for preparing the premises so that we can carry out the Installation Services and you shall ensure that you obtain and maintain all necessary licenses, permissions and consents which may be required to allow the Installation Services to be carried out before the date on which such Installation Services are to start.
    7. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.
  8. Defective Products

    Defects – If you are a Consumer

      1. We are under a legal duty to supply Goods that are in conformity with the Contract.
      2. If you wish to exercise your legal rights to reject the Goods you must either return them in person to us, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us to request a return label or to arrange collection.

    Defects – If you are not a Consumer

    1. We warrant that on delivery any Goods shall:
      • conform in all material respects with their description and any relevant specification;
      • be free from material defects in design, material and workmanship;
      • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
      • be fit for any purpose held out by us.
    2. If you give us notice in writing within a reasonable time of discovery that the Goods do not comply with the warranty set out in clause 8.3, then we shall be given a reasonable opportunity to examine such Goods, and you shall return such Goods to us at our cost if we so request. We shall, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
    3. We will not be liable for the Goods’ failure to comply with the warranty in clause 8.3 if:
      • you make any further use of such Goods after giving a notice that the Goods do not comply with the warranty;
      • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, use or maintenance of the Goods or (if there are none) good trade practice;
      • the defect arises as a result of us following any drawing, design or specification supplied by you;
      • you alter or repair the Goods without our written consent; or
      • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
    4. Except as provided in this clause 8, we shall have no liability to you in respect of the Goods’ failure to comply with the warranty set out in clause 8.3.
    5. These Terms shall apply to any repaired or replacement Goods supplied by us under clause 8.4.
  9. Cancellation

    Consumer right of cancellation

      1. If you are a Consumer you have the right to notify us that you wish to cancel the Contract within 14 days of the date of delivery. In the case of the Goods being delivered in more than one delivery, you have the right to cancel within 14 days of the last delivery. In order to exercise your right to cancel the contract as a Consumer you must inform us at the earliest opportunity of your decision to cancel by a clear statement (e.g. by email to [email protected] or by letter).
      2. If you exercise your right to cancel the Contract for any reason after the Goods have been delivered to you, you must return them to us within 14 days of notifying us you wish to end the Contract in accordance with clause 9.1 above.
      3. If you cancel the Contract we will reimburse to you all payments received from you subject always to the following conditions:
        • If you are returning an item to us owing to a fault or defect in the Goods we shall offer to exchange the Goods with a suitable replacement. However should you still choose to cancel the Contract we shall reimburse you the purchase price including any delivery costs paid by you (but not the cost of any special or non-standard delivery charges);
        • If you have requested that we collect any Goods (that are capable of delivery) that have already been delivered to you, we will have to charge you the cost of collection. This will not affect your refund for the Goods themselves, but any charge for collection will be deducted from the refund that is due to you.

    General

    1. Any returned Goods must be unused, in their original packaging and be in re-saleable condition. We may at our sole discretion choose to make a deduction from the reimbursement for loss in value of any Goods returned, if the loss is the result of handling by you other than which is necessary to establish the nature, characteristics and functioning of the Goods or as a result of any damage to the Goods caused by you in returning them to us (it shall be your responsibility to take reasonable care of the Goods including the packaging prior to collection or delivery to us).
    2. If the Goods are bespoke and made wholly to your specification and we have commenced work or incurred costs relating to the Goods you will not be permitted to cancel the Contract.
    3. We will not accept returns without prior authorisation. Once authorised we will arrange collection or arrange to be available to receive the delivery as appropriate.
    4. If you cancel an order for Services and we have already started to perform the Services by that time, you will pay us any costs we reasonably incurred in starting to fulfil the order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us.
  10. Guarantees

    Our products carry up to a 5 year guarantee. Any variance to this will be clearly stated in the product description. 24/7 usage of seating will limit the guarantee to 12 months only. We will not be liable for any defect arising out of fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow care and maintenance instructions, misuse or alterations or repair of the Goods without out approval.

  11. Our Liability to You

    If you are a Consumer

      1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, on date the Contract began, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
      2. We are not liable for business losses. We will only supply the Goods to end users. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    If you are not a Consumer

      1. We shall under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract between us. We have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of agreements or contracts, or loss of or damage to goodwill.

    General

    1. Nothing in this Contract shall exclude or limit in any way our liability for:
      • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
      • breach of the terms implied by sections 12 of the Sale of Goods Act 1979; and
      • defective products under the Consumer Protection Act 1987.
    2. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    3. In the event of any breach of these Terms by us the remedies of the Buyer shall be limited to damages which shall under no circumstances exceed the price of the Goods.
    4. This clause 11 shall survive termination of the Contract.
  12. Data protection and data processing
    1. We will process the personal information you provide to us (including but not limited to, your name, contact details, bank details) only in accordance with your instructions and as set out in our Privacy Policy.
    2. The personal information provided by you will be used to provide the Goods and Services to you and to process your payment for the Goods and Services.
    3. We may disclose your personal information to our employees, officers, representatives, subcontractors, suppliers, manufacturers, advisors or any other persons who need to know such information for the purposes of carrying out our obligations under the Contract.
    4. We will only give your personal information to third parties where the law requires or permits us to do so.
  13. Notices

    If you are a Consumer

      1. Any notice or other communication given to a party under or in connection with the Contract shall be in writing and, if being given by you to us, shall be sent to the contact details provided at the start of these Terms.

    If you are not a Consumer

    1. Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by fax to its main fax number or sent by email to the address specified in the order.
    2. Any notice or other communication shall be deemed to have been received: if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting or at the time recorded by the delivery service; or, if sent by fax or email, at 9.00 am on the next working day after transmission.
    3. This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
  14. General Conditions
    1. Where the Buyer is a Consumer, nothing in these Terms shall affect the statutory rights which apply to consumers.
    2. Any variance to these Terms must be agreed in writing by us.
    3. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
    4. Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
    5. Nothing in this clause shall limit or exclude any liability for fraud.
    6. A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce its terms.
    7. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
    8. We shall not be liable for any delay or failure to perform any of our obligations under the Contract if the delay results from events which our outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.
    9. If any term or provision of the Contract is held to be invalid, unenforceable or illegal such provision shall be severed and the remainder of the provisions shall remain in full force as if these Terms had been agreed with the invalid, unenforceable or illegal provision removed.
    10. We may transfer our rights and obligations under the Contract to another organisation within our group, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under the Contract.
    11. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed the law of England and Wales.